Terms of trade

Sales and delivery termsand conditions for private customers on is owned and operated by:
Claire Group A/S
CVR no.: 51832728
Marsvej 4-10
7430 Ikast
+45 96 60 63 00

These terms and conditions apply to the purchaseof goods by private customers on for delivery in Denmark,excluding Greenland and the Faroe Islands, unless otherwise expresslystated.Contents
Section 1 Ordering and payment
Section 2 User Guide - Buy on for private customers)
Section 3 Acknowledgment of receipt of order andorder confirmation
Section 4 Delivery
Section 5 Returns
Section 6 Refunds
Section 7 Complaints
Section 8 Privacy policy
Section 9 Cookies
Section 10 Governing law and jurisdiction
Section 11 Information about complaints – ODR(Online Dispute Resolution/Online complaint solution)

Section 1 Ordering and payment is available 24 hours a day, andyou can shop whenever it suits you. However, the online shop may occasionallybe temporarily taken offline due to website maintenance. You can only makepurchases when the online shop is open and available.
To shop on you must be 18 yearsold and possess a valid credit card of a type that we accept. If you are notyet 18 years old, you may still purchase items if you have obtained yourguardian's consent or otherwise have a legal right to conclude the purchase.

Section 2 User Guide - Purchasing
Select the desired items and add them to thecart by clicking the Buy now or Add to cart button for each product. You canedit the contents of the cart until the time of ordering, and can thereforecontinually check the contents and price of the items.
Any extra payments for costs such as shippingand debit card fees will not be calculated before you are ready to enter yourpayment information.When you are ready to place your order, hold the mouse overthe cart and click 'Go to checkout'. This displays a detailed overview of theproducts you have added to the cart, showing the total price incl. shipping. Toproceed, press 'Continue to checkout', where you can enter your billinginformation. It is possible to specify delivery information that is differentfrom the billing information. Next, please select the desired payment method.
You can make changes to your cart until youconfirm your purchase by clicking 'Confirm and pay' and your payment isaccepted. Your order is then processed by
Your payment options:

- Visa (Visa Dankort, Visa Debit, Visa Electron)
- Dankort
- MasterCard

Section 3 Acknowledgment of receipt of order andorder confirmation
When you order one or more items, you will receive an order confirmation/receipt for your orderat the email address you provided during the ordering process. We are notresponsible for sold-out items, printing errors or pricing errors. A bindingpurchase agreement will only be valid once you have received an orderconfirmation/receipt from us.

Section 4 Delivery
Who will deliver the package?
Your package will be shipped with
How much does delivery cost?
Delivery is
6,90 € at - or free when you spend more than 120 €.
When will I receive my package?
Your package will be shipped 3
- 6 business days after the order is placed. Once your package has been shipped,you will receive your invoice to the email address you specified during the ordering process.

Any customs or import duties are charged oncethe parcel reaches its destination country. These charges must be paid by therecipient of the parcel. Unfortunately, we have no control over these charges,and cannot tell you what the cost would be, as customs policies and importduties vary widely from country to country.The customer takes full liabilityfor all postal charges, return shipment costs, customs charges and handlingfees should they refuse to accept a parcel due to import duties or taxes.

Section 5 Returns
You have 14 days to cancel your order
When you shop at, you have 14 days to cancel your order. This means you can notify us that you have changedyour mind about your purchase and want to return the product to us.The right ofcancellation applies from the day you received the goods. If the right ofcancellation expires on a public holiday, Saturday, Denmark's Constitution Day,Christmas or New Year's Day, the deadline will be extended until the nextbusiness day. In the case of multiple items ordered together but delivered separately,or items delivered in several batches, the right of cancellation expires uponthe receipt of the last item or batch.
In order to exercise the right of cancellation,you must notify us by means of an unambiguous declaration that you wish toreturn the item(s) within 14 days of receipt. You can use this returns form (
Clickhere) if you want to cancelyour purchase.
If you wish to return one or more products
, you must take the package to the nearest postoffice. You must pay for the shipping costs.Remember to insure the package when you send it, as it is your responsibilityuntil we receive it. Send your returned items to:
Claire Group A/S
Marsvej 4-10
7430 Ikast
(Please note! We do not accept packages sentC.O.D.)
When returning items, you should make sure thatthe item/s are securely packaged. You are responsible for the package until wereceive it. So keep your postal receipt as well as any Track & Tracenumber.IMPORTANT:
We expect you to send the item/s as soon aspossible after you have informed us of your cancellation. You must send theitem/s within 14 days of receiving your purchase.Documentation of your purchaseand returns form
The package must include the returns form thatyou received with your order. If you have lost the returns form, you candownload a new one here (

Section 6 Refunds
When we receive an item, we check it and you arerefunded the amount you paid us at time of purchase.Refunds are always madeusing the same payment method that you used to pay for your purchase. Forexample, if you paid with a card, the purchase amount will be refunded to thecard you used for the purchase.

You can forfeit your purchase amount, in wholeor in part. This occurs if the product's commercial value is reduced because:
- you have used the product,
- the item has been damaged while in yourpossession,
- you have handled the item excessively, i.e. morethan necessary to determine its nature, characteristics and functionality.
- you did not follow the restrictions of theright of cancellation regarding breaking sealed packaging, item type, etc.

Section 7 Complaints
Your purchases from are coveredby the provisions of the Danish Sale of Goods Act. This means that you can getyour money back if the complaint is warranted and if the defect was not causedby incorrect use of the product or other damaging behaviour.
You must contact us within a “reasonabletime"
You must complain within a “reasonabletime" after discovering the problem/defect. We recommend that you fileyour complaint as soon as possible.
You can file your complaint by contacting us viaemail at or bytelephone on +45 96 60 63 00.
Depending on the specific situation, you willreceive further instructions.

Section 8 Privacy policy
In order to shop on you mustprovide, at minimum:
Full name
Pursuant to the Danish Act on bookkeeping, westore the above information for a period of five (5) years from the end of thefinancial year to which the transaction relates, after which the data isdeleted.Your information will not be disclosed or sold to third parties exceptin connection with restructuring or a full or partial sale of the company.Possible disclosure in such a situation will be in accordance with the dataprotection legislation currently in force.
As a customer you are entitled to insight intoour processing of personal data concerning you. You have the right to object atany time to the processing of personal data concerning you, in accordance withthe Danish Data Protection Act. If you wish to do so, please contact

Section 9 Cookies
By using, you consent to the useof cookies. A cookie is a small text file that is placed and storedautomatically on your computer, complete with user data. A cookie keeps trackof what happens during your visit. You can always delete your cookies via yourbrowser, whereby the stored data will be deleted.Section 10 Governing law andjurisdiction
Purchases made on are subject toDanish law. Any dispute is settled by the Danish courts.
Section 11 Information about complaints – ODR(Online Dispute Resolution/Online complaint solution)
The European Commission's online complaintsolution allows consumers to lodge complaints. This is particularly relevant ifyou are a consumer residing in an EU country other than Denmark, where clairewoman.comis based. Any complaints must be submitted via the following link: When filing a complaint, provide our emailaddress: